Introduction


The following terms and conditions represent an agreement between the two parties being; Arabic Courses (Us) and the Student (You). The objectives of these terms and conditions is to facilitate the best possible learning environment and experience for you the student. These terms and conditions are deemed to be binding upon the student following enrolment to any course. Upon enrolment to any course the student hereby agrees to abide by the following:

Clothes


Every student upon enrolment to any class is required to dress in accordance with the Sharee’ah. For males this means clothing must cover the mans ‘Awrah’ and must not reveal ones chest, or shoulders (in accordance with the clothing requirements for prayer).

Hijaab must be worn by all Muslim sisters in front of any male teachers. The characteristics of the required Hijaab is what is needed to perform prayer.

Asking questions and general manners


Every student has the right to ask well intended questions related to the lesson without rebuke, however, every student is required to observe the proper Islamic etiquettes when asking.

It is desired that questions tutors direct to individual students are answered by the selected student. As such it is NOT allowed for other students to shout out, or ‘whisper’ the answer to the student being questioned. Every student should be given the opportunity to think for themselves, and persistence in disrupting the class will not be tolerated.

Student interaction


Students are required to respect their fellow colleagues and teachers. This means that rude behaviour, sarcasm, and general disrespect will not be tolerated. Failure to do so could lead to disciplinary action including potential expulsion from lessons without a refund.

Any rebuke or correction of another student is the sole right and responsibility of the teacher. If anyone feels that another student is behaving incorrectly, then the teacher or administration should be informed immediately so the teacher or the Arabic Courses administration can address the matter in the most appropriate and effective way.

Homework, Attendance and Lateness


Every student is required to complete all homework when given in accordance with the respective deadlines stipulated by the teacher. Failure to do so will ultimately hinder their progress and the progress of the rest of the class. If the student falls behind due to his own negligence, we are not obliged to give any extra help or lessons. If, due to this negligence, they begin to hinder the rest of the class, we reserve the right to exclude them from the class without a refund.

Exam


It is expected that students will sit Exams when given. Exams are utilised as part of Arabic Courses to add rigour to our courses to ensure students make the required level of progress. They should be seen as an incentive and a tool for the student to make the most out of their learning experience. Failure to attend an exam without a valid excuse could hinder the student’s progress to the next level. It is noted that where a failure to complete an exam on the part of the student requires its completion, at a rearranged date this could incur extra costs for students.

Materials and Notes


Arabic Courses will take responsibility for providing the required materials and notes for our courses. Only where necessary or due to specific requirements will students have to acquire additional study material. Every student is eligible for the ‘Shuffle Up’ scheme, but will have to make the additional costs. The ‘Shuffle Up’ is not inclusive in any of the lesson costs as they are not an integral part of the courses offered.

Copyright


All materials given to students are a combination of efforts from scholars and students of knowledge of the past, and also the efforts of the administration of Arabic-Courses.com. Therefore, we cannot claim any right to the knowledge that is conveyed in our materials and you are free to ‘re-word’ or ‘use’ our notes in order to form your own notes or curriculum (whilst not forgetting us in your du’aas). However, we do claim right to the presentation of that knowledge via diagrams, tables, wording, style or anything contained within not pertaining to the actual knowledge. If anyone wishes to use our materials (in the form that they are presented by Us), they must first seek our permission, and secondly make the necessary references in their footnotes, and bibliography.

Grievances


As with all interaction between people, it is possible that differences and even conflicts can occur. Whilst ‘we’ will take all possible steps to prevent this, it is possible that students may not be happy with some aspect of our courses or establishment.

In relation to this we remind the student of the religious obligation to deal with any grievances with the proper Islamic etiquettes, by reporting anything negative directly to Us. This is to ensure any issues are dealt with in an the most efficient and effective manner without causing unnecessary harm

As much as is possible it is desired that any issues arising are dealt with quietly and discreetly. We remind the student that covering another Muslims mistakes is a vital part of Islam, and is necessary for the cohesion of the Muslim community. We welcome any recommendations and advice and we will take all complaints very seriously.

By conveying ones displeasure without taking the Islamic means of correction the student may fall into that which haraam and potentially a major sin. We request therefore that students kindly establish this proactive, constructive and productive communication with us so that we are made aware of any shortcomings.

Payment


Once a student has committed to study a particular lesson, they are obligated to complete the full payment of the course on the first day of the course unless it is formally agreed that student can pay in instalments.

We note that enrolment to a course indicates a desire by the student to complete the entire course and therefore a commitment to pay for its entirety. If, for whatever reason, the student has been allowed to pay in instalments, they are still therefore obliged to make all the designated payments per the students agreed instalment plan. This is irrespective of whether the student attends all lessons or not.

By committing to a course students are signing a binding contract that is obligatory to complete and fulfil.

You are legally liable for any legal fees incurred as a result of obtaining any outstanding fees, inclusive of, but not restricted to, court fees, legal consultation fees of all parties involved.

Cancellation


Every student who books a course has the right to cancel any booking made (provided we are given in excess of one weeks notice before the course start date) due to:

•A booking made by mistake, in which we will give a full re-fund
•In order to change their booking to another unit, in which we will re-fund the difference if it occurs.

However, any costs that are incurred upon us in order to process the student’s booking transaction will be the responsibility of the student to pay if they cancel their booking and want a refund.

Once the lesson has started, we cannot give a refund.

We reserve the right to cancel any lesson for whatever reason up to 7 days prior to the lesson date and re-fund students the amount they have paid in full regardless of any fees incurred upon us in order to process their booking transaction.

Personal Data


Any details entrusted to us will not be passed onto any organisation or individual external to Arabic-Courses.com or our sister organisations. Your information is an ‘Amaanah’ (a trust) and it is sinful to betray this Trust.

We do NOT record any details regarding the users;

Bank account information,

Debit Card/Credit Card information.

All information regarding the users Debit Card/Credit Card is passed directly to PayPal Inc Via a Secure Server guarded by Thawte Security encryption (if payment is processed via PayPal).

The only information that we record about you is information necessary for correspondence, and monitoring the user’s progress.